Welcome to Heritage Bank!

services

ATM & Check Card | HAL (Heritage Advantage Line) | Safe Deposit Boxes | Overdraft Privilege | Other Fees & Services

HAL (Heritage Advantage Line)

Heritage Advantage Line “HAL” – (859) 334-4039
The Heritage Advantage Line offers you 24 hour banking service. Just call “HAL” and you can: receive your account balance, transfer funds between accounts, verify that checks have cleared, confirm deposits, make loan payments and many other features.

Let Your Fingers Do The Banking......
Heritage Bank keeps you in touch with your money twenty-four hours a day, seven days a week. It’s simple! All you need is a touch tone phone, your account number, and the last four digits of the social security number assigned to your account.

With our twenty-four hour banking service you can:

• Receive your account balance
• Transfer funds between accounts
• Verify that checks have cleared
• Confirm Deposits
• Make loan payments and more.

HAL
(859) 334-4039
Instructions For Use

Just call the number above on your touch tone phone. A voice will greet you and guide you along, step-by-step. It’s easier than you think!

FOR ACCOUNT INFORMATION & FUNDS TRANSFER –Press 1

Enter type of account:

1. Checking & Money Market
2. Savings
3. Loans
4. Certificate of Deposit
5. Funds Transfer*
6. To receive a fax of your statement

Enter account number, then push#

Enter type of inquiry:

--Checking, Savings and Money Market
1. Current Balance
2. Last 5 transaction
3. Last 6 withdrawals
4. Deposit information
5. Specific transaction inquiry
6. Interest information

Enter type of inquiry:

--Loans
1. Current Balance
2. Payoff
3. Last payment date
4. Next payment date
5. Payment amount
6. Interest information

Enter type of inquiry:

--Certificates of Deposits
1. Current Balance
2. Last interest paid
3. Next interest payment
4. Maturity date
5. Accrued interest
6. Interest information

Enter type of inquiry:

--Transfers
1. Transfer from
a. Checking
b. Savings

2. Transfer to
a. Checking
b. Savings
c. Loan account

*Before doing funds transfer you must set your PIN for each account.

FOR RATES AND PRODUCT INFORMATION MENU – Press 2

1. For rates on interest Checking, and Savings accounts
2. For rates on Certificates of Deposits
3. For rates on Money Market Accounts

FOR INSTRUCTIONS ON HOW TO USE THIS SYSTEM– Press 3

AT ANY TIME DURING YOUR CALL, ENTER:

0 To transfer to a customer service representative
during regular banking hours
7 To change your password
8 To return to previous menu
9 To repeat current menu

HELPFUL HINTS……………..
You need a touch-tone phone.

Have your account number ready.

When using the system for the first time, use the last four digits of the Social Security Number of the first named person on the account as your Personal Identification Number (PIN) . You need to set up a PIN number for each of your accounts. The same number may be used for all your accounts. In choosing your PIN use any 4 digits or letters with the exception of your SSN. The system will guide you through the process of selecting a PIN for future use. Do not give anyone your number or write it where it could be discovered by others.

Once you learn the system, you can advance to the next step without listening to the full recording. To speak to a customer service representative during regular business hours, enter “0” at any time during your call and you will be transferred. If you prefer to speak to someone at a specific office the phone numbers and office locations can be found on the locations page.